Frequently Asked Questions

We specialize in comfortable, high-quality cat beds and pads designed to suit every feline’s needs. From cozy cave-style beds to cooling mats and orthopedic pads, we have something for every cat.

 

All orders are processed and shipped from our fulfillment center in US.

 

Orders are typically processed within 1–2 business days. Delivery usually takes 3–7 business days within the U.S., depending on your location.

 

Currently, we only ship within the United States. We plan to expand internationally soon—stay tuned!

 

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Buy Now, Pay Later (BNPL) options on eligible orders.

 

Yes. Our website uses SSL encryption and all transactions are processed through trusted and secure gateways to ensure your data remains safe.

 

If your order hasn’t shipped yet, contact us as soon as possible at support@robinads.store. Once shipped, changes or cancellations are no longer possible.

 

We accept returns within 30 days of delivery if the item is unused and in its original packaging. For more details, please see our Return Policy.

 

If your order arrives damaged or you receive the wrong item, please contact us right away with photos, and we’ll arrange for a replacement or refund.

 

You can reach us via:
📧 Email: support@robinads.store
📞 Phone: +1 352-246-8662